Privacy policy

Privacy Policy

Last Updated: December 21, 2025

Kohom Organics operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Kohom Organics is powered by Shopify, which enables us to deliver the Services.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details such as name, billing and shipping address, phone number, and email address

  • Financial information such as payment method details, transaction confirmations, and purchase history (payment card details are processed securely by our payment providers)

  • Account information including login credentials, preferences, and settings

  • Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communications including messages you send to customer support or otherwise communicate with us

  • Device information such as browser type, IP address, device identifiers, and network information

  • Usage information relating to how you interact with and navigate the Services

Sources of Personal Information

We may collect personal information from:

  • You directly, when you place an order, create an account, contact us, or otherwise provide information

  • Automatically, through your device when you access the Services, including via cookies and similar technologies

  • Service providers, who process information on our behalf to support our operations

  • Business partners or third parties, where permitted by law

How We Use Your Personal Information

We use personal information to:

  • Provide and improve the Services, including processing payments, fulfilling orders, managing accounts, shipping products, handling returns and exchanges, and personalizing your shopping experience

  • Communicate with you, including order confirmations, account notifications, customer support responses, and service-related messages

  • Marketing and promotions, such as sending promotional emails or displaying relevant advertisements, subject to your communication preferences

  • Security and fraud prevention, including protecting accounts, transactions, and the integrity of our Services

  • Legal and compliance purposes, including responding to lawful requests, enforcing our terms, and protecting our rights and the rights of others

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With service providers such as payment processors, analytics providers, fulfillment partners, IT and cloud service providers who assist in operating the Services

  • With marketing and advertising partners to provide marketing services and show advertisements based on your interactions with our Services, subject to applicable law and your rights

  • With affiliates or within our corporate group

  • With third parties when you direct or consent, such as shipping providers or social media integrations

  • In connection with business transactions, such as mergers, restructuring, or asset sales

  • To comply with legal obligations, enforce policies, or protect the rights, safety, and property of Kohom Organics and others

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information submitted through the Services is transmitted to and shared with Shopify and other third parties that may be located outside your country of residence.

To support certain features and improve our business, Shopify may use information collected from your interactions with our Store, along with interactions with other merchants on the Shopify platform. In these cases, Shopify is responsible for processing personal information for those purposes, including responding to requests to exercise applicable rights.

To learn more about how Shopify uses personal information, please review the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms not operated or controlled by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access or know what personal information we hold

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request portability of your information

  • Opt out of certain marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before fulfilling your request, as permitted by law.

For information about personal data processed by Shopify and to exercise certain rights directly with Shopify, you may visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: support@kohomorganics.com
Address: Stargaze Bavdhan, Pune, MH, 411021, IN